Privacy Policy

This Privacy Policy explains how Kreasta (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit kreasta.com (the “Website”) or purchase from us.
We are committed to handling your personal information in accordance with U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and other applicable regulations.

1. Information We Collect

a) Device & Usage Information

Examples:

• Browser type and version, IP address, time zone

• Cookie identifiers

• Pages or products viewed, search terms, clickstream data, and on-site interactions

Purpose:
To display the website correctly on your device, run analytics, maintain security, and improve our Website and services.

How collected:
Automatically when you visit the Website through cookies, log files, tags, pixels, or similar technologies.

Disclosure:
To service providers such as Shopify (hosting/e-commerce platform) and analytics or advertising partners (see section 5).

b) Order & Account Information

Examples:

• Name

• Billing and shipping address

• Email and phone number

• Order details

• Payment information (processed securely by our payment providers)

Purpose:
To process and fulfil your order, arrange delivery, provide customer support, prevent fraud, handle returns, and communicate with you.

How collected:
Directly from you when you place an order, create an account, or contact our support team.

Disclosure:
To Shopify, payment gateways, fraud-prevention tools, logistics and fulfilment partners, and customer-service platforms.

Note: We do not store full credit card numbers. Payments are processed securely by third-party payment providers.

2. Our E-Commerce Platform (Shopify)

Our store is hosted on Shopify. Your personal information is stored and processed using Shopify’s systems.
For more details, see Shopify’s Privacy Policy.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, perform analytics, and, where applicable, personalize advertising.

Types of cookies used:

• Essential cookies: Required for core site functions (e.g., checkout, cart, login).

• Analytics cookies: Help us understand how visitors use our site.

• Marketing cookies: Used for personalized promotions and ads.

You can manage or disable cookies through your browser settings. Some features may not function properly without certain cookies.
For more details, see our Cookie Policy.

4. How We Use Personal Information

We may use your personal information to:

• Operate and improve our Website and services

• Process orders, payments, deliveries, and returns

• Communicate with you regarding your order or account

• Personalize your experience and marketing content

• Detect, prevent, and address fraud or security issues

• Comply with legal obligations

• Send marketing communications (with your consent, where required)

You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting us at support@kreasta.com.

5. Disclosure of Personal Information

We may share your personal information with trusted service providers who help us operate our business, such as:

• E-commerce & hosting: Shopify

• Payment processing & fraud prevention: Payment gateways and risk tools

• Shipping & logistics: Carriers, fulfilment, and return partners (including our warehouse in China)

• Analytics & advertising: Analytics providers and ad networks

• Customer support: Communication and service platforms

We do not sell or rent your personal information.
We may also share information to comply with legal obligations, enforce our Terms of Service, or protect our rights, property, or safety.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law (e.g., tax or accounting requirements).
When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your Rights (U.S. & CCPA)

If you are a resident of California (or another state with similar laws), you may have the right to:

• Access the personal information we hold about you

• Request deletion of your personal information

• Opt out of the sale or sharing of personal data (we do not sell personal data)

• Correct inaccurate information

• Receive equal service and pricing, even if you exercise privacy rights

To make a privacy request, contact us at support@kreasta.com.
We may need to verify your identity before responding to your request.

8. Children’s Privacy

Our Website is not directed to children under 13 years of age.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete it.
We comply with the Children’s Online Privacy Protection Act (COPPA).

9. Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

We may process or store your information in the United States, Canada, China (for warehousing/returns logistics), or other locations where our service providers are based.
By using our Website, you consent to such transfers, which are subject to appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with the revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

Email: support@kreasta.com
Website: www.kreasta.com